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Returns & Refunds

Refund & Return Policy

This policy explains the general process for requesting a return, reporting an order problem, or discussing a refund with Bend Garage.

1. Contact Us Before Returning Equipment

Do not send a product back without first contacting Bend Garage.

Start a return or refund inquiry by emailing:

contact@bendgarage.com

Include:

  • your order reference
  • purchaser name/email
  • product involved
  • reason for the request
  • photos where relevant to damage or condition issues

2. Return Eligibility

Return eligibility may depend on factors such as:

  • product condition
  • whether the product was used or installed
  • product type
  • packaging and included components
  • order status
  • shipping status
  • supplier/manufacturer restrictions where applicable
  • Contact Bend Garage so the request can be reviewed before arranging a return.

3. Product Condition

Products approved for return may be required to be in an appropriate return condition and include relevant parts, accessories, manuals, or packaging where applicable.

4. Installed or Used Equipment

Large automotive equipment that has been installed, assembled, used, altered, or damaged after delivery may require additional review and may not qualify for the same return options as unused products.

5. Damaged Deliveries

If an item arrives with visible damage, contact Bend Garage promptly.

Where practical, retain:

  • product packaging
  • delivery paperwork
  • photographs of visible damage
  • photographs of the product
  • relevant carrier documentation
  • This information can help review the issue.

6. Incorrect or Missing Items

If the delivered order appears incorrect or incomplete, contact Bend Garage with the order reference and details of the issue.

7. Return Authorization

Where a return is approved, Bend Garage will provide or coordinate appropriate return instructions.

Do not return equipment to the business address unless Bend Garage specifically instructs you to do so.

8. Return Shipping

Return-shipping responsibility can depend on the reason for the return and the circumstances of the order.

9. Original Shipping Charges

Original shipping charges may be handled according to the circumstances of the approved return, shipping method, and order.

10. Refund Processing

Approved refunds are processed after the applicable return/order issue has been reviewed.

The time required for a refund to appear can also depend on the payment provider or financial institution.

11. Exchanges

Customers interested in replacing a product should contact Bend Garage to discuss available options. Availability of an exchange depends on the product and circumstances.

12. Order Cancellation

Contact Bend Garage as quickly as possible if you need to request cancellation.

Cancellation cannot be guaranteed after processing, payment, freight coordination, or shipment has progressed.

13. Contact

Bend Garage AUTOMOTIVE ADE LLC

contact@bendgarage.com +1 (980) 400-6251