1. Contact Us Before Returning Equipment
Do not send a product back without first contacting Bend Garage.
Start a return or refund inquiry by emailing:
contact@bendgarage.com
Include:
- your order reference
- purchaser name/email
- product involved
- reason for the request
- photos where relevant to damage or condition issues
2. Return Eligibility
Return eligibility may depend on factors such as:
- product condition
- whether the product was used or installed
- product type
- packaging and included components
- order status
- shipping status
- supplier/manufacturer restrictions where applicable
- Contact Bend Garage so the request can be reviewed before arranging a return.
3. Product Condition
Products approved for return may be required to be in an appropriate return condition and include relevant parts, accessories, manuals, or packaging where applicable.
4. Installed or Used Equipment
Large automotive equipment that has been installed, assembled, used, altered, or damaged after delivery may require additional review and may not qualify for the same return options as unused products.
5. Damaged Deliveries
If an item arrives with visible damage, contact Bend Garage promptly.
Where practical, retain:
- product packaging
- delivery paperwork
- photographs of visible damage
- photographs of the product
- relevant carrier documentation
- This information can help review the issue.
6. Incorrect or Missing Items
If the delivered order appears incorrect or incomplete, contact Bend Garage with the order reference and details of the issue.
8. Return Shipping
Return-shipping responsibility can depend on the reason for the return and the circumstances of the order.
9. Original Shipping Charges
Original shipping charges may be handled according to the circumstances of the approved return, shipping method, and order.
10. Refund Processing
Approved refunds are processed after the applicable return/order issue has been reviewed.
The time required for a refund to appear can also depend on the payment provider or financial institution.
11. Exchanges
Customers interested in replacing a product should contact Bend Garage to discuss available options. Availability of an exchange depends on the product and circumstances.
12. Order Cancellation
Contact Bend Garage as quickly as possible if you need to request cancellation.
Cancellation cannot be guaranteed after processing, payment, freight coordination, or shipment has progressed.
13. Contact
Bend Garage AUTOMOTIVE ADE LLC
contact@bendgarage.com +1 (980) 400-6251
